(BTW - I hope you see my comments as fun/entertaining -- and hopefully enlightening, I am not out to offend)
If you saw a train wreck coming - and somebody said -- please ignore -- would you/should you? I live this stuff - I love this stuff - I can't sit idly by and watch it happen. Especially when - the only thing holding somebody back - is a questionable policy :) A good (consultant/employee/human) fights for what is right - always. Against the tide, against the policy, etc… Truth always wins. (Now - are we sure the earth is round? even the Catholic Church can change fundamental opinions) -John On Fri, Mar 16, 2012 at 7:56 PM, Pat Zandi <[email protected]> wrote: > ** > I knew you could not pass even if I ask you not too..... ;-) > > Sent from my iPhone > > On Mar 16, 2012, at 20:50, John Sundberg <[email protected]> > wrote: > > ** > Patrick, > > > You are right - nobody wants another tool. > > Heck, I don't want another tool. > > But thankfully - business can see past that restriction, or else, I am > afraid - we would all be using Microsoft Excel to manage Incidents, > Changes, CMDB, Word processing, etc... > > So - given the right info and education - business does see past the one > tool approach. > > So - I would propose to your boss -- > > Instead of asking - "Would you like another tool?" > > Instead say: > > How would you like to: > - minimize our changes to Remedy > - simplify our future upgrades > - build new forms and processes in "business time" not "IT time" > - minimize the risk introduced to the system when releasing new > forms/processes > - minimize the risk introduced to the system when changing forms/processes > - minimize training across the company to use the Request system > - minimize the training across IT to fulfill requests > - minimize license cost yet maximize existing investments > - drive fulfillment across the enterprise in real-time > - leverage open strategies for display > - leverage open strategies for fulfillment > - use the request management system from your mobile - without buying more > tools > > the list goes on... > > Also - throw in Kinetic Request won the award for "Most innovative product > at WWRUG" and then followed it up with "Best support" in the following year. > > So -- propose that to your boss -- one tool vs (my list). A wise manager > would look into their options. > > Unwise managers bury their head in poor policy. > > We have: > The best product > The most open product > The best licensing > The best price > The best support > > What else would you want? > > (Now - back to March Madness) > > -John > > > On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi <[email protected]>wrote: > >> ** KSR is indeed good, but client does not want another product. >> Which is to our benefit cause work is work... >> but I digress .. back to anyone find a little easier method, then just >> creating carpel tunnel, >> >> On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp <[email protected]>wrote: >> >>> ** ** >>> I am not employed by Kinetic...but I will say that KSR is more flexible >>> then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and >>> forethought, you will have a sustainable solution. >>> >>> As they say Patrick-"pay for it now, or pay for it later" >>> >>> Shareable with some op cos: yes >>> >>> Future: don't ponder, act smartly--KSR >>> >>> Short Term solution: control the change until.... >>> Sent via BlackBerry by AT&T >>> ------------------------------ >>> *From: * patrick zandi <[email protected]> >>> *Sender: * "Action Request System discussion list(ARSList)" < >>> [email protected]> >>> *Date: *Fri, 16 Mar 2012 16:32:48 -0400 >>> *To: *<[email protected]> >>> *ReplyTo: * [email protected] >>> *Subject: *SRM -- just asking ---for the impossible. >>> >>> ** So you have Multi-tenecy and you have multiple companies.. >>> and you have multiple requests... >>> >>> Boss says:: I need you to add a field to 4 or the 10 companies forms, >>> and that should be easy right ? >>> Remedy teams says...: see you in a month.. >>> Why? you are now manipulating 800 SRM's AOT, PDT's.. >>> >>> Question: is there a management tool, that BMC has to allow a field to >>> be created and mapped easily to many ? and do all the data manipulation, >>> without a 12 min admin per: (none that we know of) >>> >>> Question: is there some other free tool out there that can do it? >>> >>> would not this be a good idea to have? >>> >>> Also:: the ability to make 1 SRM, AOT, PDT, Q&A and share it with SOME >>> companies, not ALL companies.. Nope.. again.. Global only otherwise >>> manually granular specific. >>> Each has to be specific.. >>> >>> Now we are up to some 1350 SRM's, and it appears we shall soon be at >>> 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, >>> but we can adapt motto -- Where is that? again) >>> >>> not complaining, just wondering, pondering.. about future.. OF....SRM >>> .. PLEASE.. >>> >>> I do not want to hear from Kinetic, I know, I know.. >>> >>> -- >>> Patrick Zandi >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *Recipient of: > **WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I [email protected] > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Recipient of: **WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
