I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution.
As they say Patrick-"pay for it now, or pay for it later" Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until.... Sent via BlackBerry by AT&T -----Original Message----- From: patrick zandi <remedy...@gmail.com> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Fri, 16 Mar 2012 16:32:48 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, Q&A and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OF....SRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
