Dave Thanks
But is the push fields in an active link or a filter? Ann Sent from my iPhone On 28 Mar 2012, at 15:59, Dave Barber <[email protected]> wrote: > ** Ann, > > I am intending to get some people running via the mid-tier, at least for the > 7.5 change applications (no mid-tier available for our v7 incident system). > It will possibly help for some people, but as most are using both > applications regularly, it won't help most - but it will help in some > diagnosis. > > The date/time conversion into text/diary fields is across the board in both > incident and change systems, and I've replicated it with a single form and a > push fields (pushes a date/time on the form to a diary field). > > Regards > > Dave > > On 28 March 2012 14:26, Ann Ctl <[email protected]> wrote: > Are the clients time zones all set to gmt? > > Are you running through mid tier? > > The push fields is it a filter or active link? > > Thanks > > Ann > > Sent from my iPhone > > On 28 Mar 2012, at 14:17, Dave Barber <[email protected]> wrote: > > > ** All, > > > > We're running 2 primary Remedy systems - a homegrown incident application > > (ARS 7.0.1), and a virtually vanilla change management system (running on > > 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT > > year round, to keep them aligned with other business applications. All > > clients are 7.5 patch 004, running on XP sp3, in a "ThinApp" environment > > (apparently makes any client changes considerably easier) > > > > Problem #1 - some PCs are showing times in BST - not GMT. Only some. All > > running what should be exactly the same client - so two people, opening the > > same incident or change - can see a time difference of an hour. We've > > reinstalled clients to no avail, potential queries of it being a domain > > issue (we've got two distinct AD domains, apparently no problems on one, > > problems on the other). Head scratching is all we seem to have left. > > > > Problem #2 - a push fields, taking a date/time field and pushing into a > > text field (ie. a diary - this change due at <date/time> was completed by > > <whoever>) is pushing through the date/time as text with BST applied. > > Exactly the same behaviour in a simple test form has been witnessed on 7.5, > > 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server > > side date handling ignoring the server being configured for year-round > > running in GMT. > > > > Any suggestions? Think we have some increasingly irate users, and we're > > getting nowhere! > > > > Regards > > > > Dave _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
