Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is
" tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null..." the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C <[email protected]> wrote: > ** > > Web service debug log data can be found in the javaplugin.log after you > have updated the log4j_pluginsvr.xml level to debug.**** > > ** ** > > ** ** > > You have to go to …\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml*** > * > > ** ** > > And change the level to debug**** > > ** ** > > ** ** > > <!-- Print only messages of level debug or above in the package > com.bmc.arsys -->**** > > <logger name="com.bmc.arsys.pluginsvr">**** > > <level value="debug" />**** > > </logger>**** > > <logger name="com.bmc.arsys.api">**** > > <level value="debug" />**** > > </logger>**** > > <logger name="com.bmc.arsys.utils">**** > > <level value="debug" />**** > > </logger>**** > > ** ** > > Regards,**** > > **** > > *Andrew C. Goodall* > > Software Engineer**** > > Development Services**** > > [email protected]**** > > *jcpenney* > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Remedy Guy > *Sent:* Thursday, July 05, 2012 3:01 PM > *To:* [email protected] > *Subject:* Re: ARERR 8939: Plugin Server not responding**** > > ** ** > > ** Hi,**** > > ** ** > > The Web Service Logging has been enabled as well as the Plug-in log(with > ALL). **** > > Still, i dont find any entry related to the plug-in error in the WEB > SERVICES log nor the PLUG-IN log. **** > > ** ** > > ** ** > > Thanks,**** > > Gifthia**** > > ** ** > > ** ** > > On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare <[email protected]> > wrote:**** > > ** **** > > Go to BMC Remedy Mid Tier - Configuration Tool -> Log Settings - > Enable > Web Service Logging. > > Also, change the plugin log settings to ALL, if you haven't already. > > Regards, > Anish > > > > **** > ------------------------------ > > Date: Thu, 5 Jul 2012 12:47:58 -0700 > From: [email protected] > Subject: ARERR 8939: Plugin Server not responding > To: [email protected] > > ** Hi Friends,**** > > ** ** > > I have created a prototype web service in ARS 7.1 patch 004. I am trying > to consume the same from the same server using Filter Set fields.**** > > But, all i receive is "ARERR [8939] The AR System Plug-In server is not > responding. Cannot connect to the system at this time. Contact your AR > System Administrator for assistance." **** > > ** ** > > I consumed the same Web Service using SOAPUI client and it works fine. I > am able to receive the response in the UI client. **** > > The error happens only when consumed from Remedy.**** > > ** ** > > Am i missing out anything? Where should i start to debug. I could not find > out anything in the Plug-in log. **** > > Your help will be of great help to me.**** > > ** ** > > Thanks,**** > > Gifthia**** > > ** ** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
