It seems like your version of remedy is still using C plugin for
Webservices. That is why you have references to
/opt/remedy/ARSystem/bin/libwebservice.so file.
Did you check if the file really exists in that path?
At some point of time BMC converted this C plugin to Java based.
Port:9999 is the default port for Java plug in.
Since you are still in C version you do not need to add any plug in alias.
Check for this line in ar.conf
Plugin-Port: , if that has 7156, that means your c plug in is using 7156.
Some times it helps turning on port mapper to debug port related issues.
Please enable port mapper in your ar.conf, restart ars and see if it helps.
On Monday, July 9, 2012 12:43:49 PM UTC-7, Remedy Guy wrote:
>
> ** Hi Friends,
>
> Thanks for all those valuble inputs. I guess i am almost near the culprit
> now!
>
>
> *Environment:*
> *ARS 7.1 patch 006 OS: Linux*
>
> I find that the port numbers vary in the ar.conf file from that in
> pluginsvr_config.xml.
> ar.conf has 7156
> pluginsvr_config.xml has 9999
>
>
> Also, i dont find the following entry in ar.conf file!
> Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
> {serverName:Port}
>
>
> So, my doubt now is : Is specifying the Server plugin alias mandatory in
> the ar.conf file. Because i have the entry
> Plugin: /opt/remedy/ARSystem/bin/libwebservice.so.
>
> Also, should i change the port number to 7156 in the plugin_config.xml?
> The server installation was done years back without me and we dont have
> any clear documentation on the order of installation and config details!
> Is there any white paper/doc available on the checklist for web service
> configuration settings. The one available in Integration with third party
> plugins doesnt really help much!
>
> It will be great if you can help me with this!
>
> Thanks a bunch to all of you again!
>
>
>
> Regards,
> Gifthia
>
> On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support <[email protected]>wrote:
>
>> **
>>
>> Hi,****
>>
>> ** **
>>
>> You can check below things:****
>>
>> ** **
>>
>> -Verify from task-manager if arplugin.exe is running, if not restart
>> ARPort mapper service.****
>>
>> ** **
>>
>> -If port mapper is not configured for assigning the port check if same
>> port is being used by some another application****
>>
>> ** **
>>
>> -You may also check if the below entries for web service plug-ins are in
>> ar.conf (ar.cfg) file. (arserver and port number must be same for each
>> plugin)****
>>
>> · Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE
>> ARSYS.ALRT.WEBSERVICE <ARServer>:<Port No>****
>>
>> · Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
>> <ARServer>:<Port No>****
>>
>> ** **
>>
>> -Also there may be issue with pluginsvr_config.xml file. Check if above
>> plug-ins are registered in pluginsvr_config.xml file with same port number
>> which is configured in ar.conf file.****
>>
>> ** **
>>
>> -Check the libraries/jars are available in specified directory.****
>>
>> ****
>>
>> -User should try with increasing 'Filter API RPC Time out' value and
>> again check with the issue.****
>>
>> ****
>>
>> --****
>>
>> Regards,****
>>
>> ITSM Support****
>>
>> ** **
>>
>> Vyom Labs Pvt. Ltd.****
>>
>> BSM Solutions & Services || ITIL Consulting & Training****
>>
>> Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs
>> http://twitter.com/#!/vyomlabs ||
>> http://www.linkedin.com/company/vyom-labs****
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *Remedy Guy
>> *Sent:* Friday, July 06, 2012 1:18 AM
>> *To:* [email protected]
>>
>> *Subject:* ARERR 8939: Plugin Server not responding****
>>
>> ** **
>>
>> ** Hi Friends,****
>>
>> ** **
>>
>> I have created a prototype web service in ARS 7.1 patch 004. I am trying
>> to consume the same from the same server using Filter Set fields.****
>>
>> But, all i receive is "ARERR [8939] The AR System Plug-In server is not
>> responding. Cannot connect to the system at this time. Contact your AR
>> System Administrator for assistance." ****
>>
>> ** **
>>
>> I consumed the same Web Service using SOAPUI client and it works fine. I
>> am able to receive the response in the UI client. ****
>>
>> The error happens only when consumed from Remedy.****
>>
>> ** **
>>
>> Am i missing out anything? Where should i start to debug. I could not
>> find out anything in the Plug-in log. ****
>>
>> Your help will be of great help to me.****
>>
>> ** **
>>
>> Thanks,****
>>
>> Gifthia****
>>
>> ** **
>>
>> ** **
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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