Hi,
You can check below things: -Verify from task-manager if arplugin.exe is running, if not restart ARPort mapper service. -If port mapper is not configured for assigning the port check if same port is being used by some another application -You may also check if the below entries for web service plug-ins are in ar.conf (ar.cfg) file. (arserver and port number must be same for each plugin) . Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE <ARServer>:<Port No> . Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE <ARServer>:<Port No> -Also there may be issue with pluginsvr_config.xml file. Check if above plug-ins are registered in pluginsvr_config.xml file with same port number which is configured in ar.conf file. -Check the libraries/jars are available in specified directory. -User should try with increasing 'Filter API RPC Time out' value and again check with the issue. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:i...@vyomlabs.com> i...@vyomlabs.com || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy Sent: Friday, July 06, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: ARERR 8939: Plugin Server not responding ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is "ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance." I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
