I hate to ask this but, .
When the ARS Server was installed was the Web Service Plugin installed?
In the ar.conf (ar.cfg for Windows) do you have
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE {serverName:Port}
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
And in pluginsvr\pluginsvr_config.xml is the plugin listed
<plugin>
<name>ARSYS.ARF.WEBSERVICE</name>
...
AND
<plugin>
<name>ARSYS.ALRT.WEBSERVICE</name>
...
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Goodall, Andrew C
Sent: Thursday, July 05, 2012 5:55 PM
To: [email protected]
Subject: Re: ARERR 8939: Plugin Server not responding
**
Did you recycle the AR Service, if I recall correctly this change requires a
restart of the remedy AR service.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
[email protected]
T 972.431.1518
F 972.431.1027
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 5:12 PM
To: [email protected]
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi Andrew!
Thanks for the info. I changed the value to debug in the xml file mentioned!
Again ran a test. Now, all i could see in the arjavaplugin.log is
"
tatic initialize method invoked
UserDefined value for sample null
Static initialize method invoked
UserDefined value for sample Property Value
Static initialize method invoked
UserDefined value for sample null..." the same stuff repeated throughout!
Am i missing out something else?
Thanks,
Gifthia
-----Original Message-----
On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C wrote:
**
Web service debug log data can be found in the javaplugin.log after you have
updated the log4j_pluginsvr.xml level to debug.
You have to go to .\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml
And change the level to debug
<!-- Print only messages of level debug or above in the package
com.bmc.arsys -->
<logger name="com.bmc.arsys.pluginsvr">
<level value="debug" />
</logger>
<logger name="com.bmc.arsys.api">
<level value="debug" />
</logger>
<logger name="com.bmc.arsys.utils">
<level value="debug" />
</logger>
Regards,
Andrew C. Goodall
Software Engineer
Development Services
[email protected]
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 3:01 PM
To: [email protected]
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi,
The Web Service Logging has been enabled as well as the Plug-in log(with ALL).
Still, i dont find any entry related to the plug-in error in the WEB SERVICES
log nor the PLUG-IN log.
Thanks,
Gifthia
-----Original Message-----
On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare wrote:
**
Go to BMC Remedy Mid Tier - Configuration Tool -> Log Settings - > Enable Web
Service Logging.
Also, change the plugin log settings to ALL, if you haven't already.
Regards,
Anish
-----Original Message-----
Date: Thu, 5 Jul 2012 12:47:58 -0700
From: [email protected]
Subject: ARERR 8939: Plugin Server not responding
To: [email protected]
** Hi Friends,
I have created a prototype web service in ARS 7.1 patch 004. I am trying to
consume the same from the same server using Filter Set fields.
But, all i receive is "ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR System
Administrator for assistance."
I consumed the same Web Service using SOAPUI client and it works fine. I am
able to receive the response in the UI client.
The error happens only when consumed from Remedy.
Am i missing out anything? Where should i start to debug. I could not find out
anything in the Plug-in log.
Your help will be of great help to me.
Thanks,
Gifthia
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