There is no default OTB field that you can mark such an attribute so its something that you might need to create.
Its hard to describe that attribute as it could be someone who complains about non existing conditions without taking any measure of pre-qualifying something to raise as an incident. I might probably want to call such a customer a ‘Problem Customer’ with maybe grading from 0 to 5 where if that customer has never raised any incident that was not worth raising, its value would be 0 while if 100% of the problems raised by that customer were not real problems, then that value would be 5 and everything in between varying degrees of a ‘problem customer’.. Joe From: Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 7:09 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Client Sensitivity ** Hi, How do you interpret the client sensitivity? One of my customers uses it to mark people that are normally complaining for everything. Other customer uses it to mark people of critic importance for the business processes. And other customer uses it to mark people that are not VIP, but are close to VIP's and thus the god/bad image can be easily propagated to VIP's. Regards, Jose Manuel Huerta http://theremedyforit.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
