Jose, This is from the ITSM 7 config guide.
"VIP is used to identify a very important individual within the organization. The Client Sensitivity field is used to designate certain individuals assensitive, meaning that they might require additional attention." I interpret this as a indication to the service desk that the person whom they are helping might need more hand-holding when trying to resolve their problem. Could be also used for someone who is not exactly a VIP but works for one, so handle with care. Hope this helps. Saby ________________________________ From: Jose Manuel Huerta Guillén <[email protected]> To: [email protected] Sent: Tuesday, August 14, 2012 2:06 AM Subject: Re: Client Sensitivity ** Two of you had provide the same definition: Sensitive Information. Is it the normal interpretation of this field? Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 14, 2012 at 4:54 AM, Joe Martin D'Souza <[email protected]> wrote: ** >I misread Jose’s posting, in a hurry to breeze through so I apologize.. I thought he meant to ask how would you flag people that complain about nothing and everything for no reason at all more often than not.. > >I would use Client Sensitivity for customers whose assets contain sensitive & confidential data so if their asset is reported having a problem, proper care could be taken so that the assets storage devices do not end up places they should not, like external vendors etc., before that data is backed up and purged from the device before its handed over.. > >Joe >From: Mahesh Chandra >Sent: Monday, August 13, 2012 8:40 PM >Newsgroups: public.remedy.arsystem.general >To: [email protected] >Subject: Re: Client Sensitivity > >** >People form has a field called "Client Sensitivity". > >Thanks >Mahesh >Sent from my iPhone > >On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza <[email protected]> wrote: > > >** >>There is no default OTB field that you can mark such an attribute so its >>something that you might need to create. >> >>Its hard to describe that attribute as it could be someone who complains >>about non existing conditions without taking any measure of pre-qualifying >>something to raise as an incident. >> >>I might probably want to call such a customer a ‘Problem Customer’ with >>maybe grading from 0 to 5 where if that customer has never raised any >>incident that was not worth raising, its value would be 0 while if 100% of >>the problems raised by that customer were not real problems, then that value >>would be 5 and everything in between varying degrees of a ‘problem >>customer’.. >> >>Joe >>From: Jose Manuel Huerta Guillén >>Sent: Monday, August 13, 2012 7:09 PM >>Newsgroups: public.remedy.arsystem.general >>To: [email protected] >>Subject: Client Sensitivity >> ** >>Hi, >> How do you interpret the client sensitivity? >> >>One of my customers uses it to mark people that are normally complaining for >>everything. >>Other customer uses it to mark people of critic importance for the business >>processes. >>And other customer uses it to mark people that are not VIP, but are close to >>VIP's and thus the god/bad image can be easily propagated to VIP's. >> >>Regards, >> >>Jose Manuel Huerta >>http://theremedyforit.com/_attend WWRUG12 www.wwrug.com ARSlist: "Where the >>Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
