I misread Jose’s posting, in a hurry to breeze through so I apologize.. I thought he meant to ask how would you flag people that complain about nothing and everything for no reason at all more often than not..
I would use Client Sensitivity for customers whose assets contain sensitive & confidential data so if their asset is reported having a problem, proper care could be taken so that the assets storage devices do not end up places they should not, like external vendors etc., before that data is backed up and purged from the device before its handed over.. Joe From: Mahesh Chandra Sent: Monday, August 13, 2012 8:40 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Client Sensitivity ** People form has a field called "Client Sensitivity". Thanks Mahesh Sent from my iPhone On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza <[email protected]> wrote: ** There is no default OTB field that you can mark such an attribute so its something that you might need to create. Its hard to describe that attribute as it could be someone who complains about non existing conditions without taking any measure of pre-qualifying something to raise as an incident. I might probably want to call such a customer a ‘Problem Customer’ with maybe grading from 0 to 5 where if that customer has never raised any incident that was not worth raising, its value would be 0 while if 100% of the problems raised by that customer were not real problems, then that value would be 5 and everything in between varying degrees of a ‘problem customer’.. Joe From: Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 7:09 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Client Sensitivity ** Hi, How do you interpret the client sensitivity? One of my customers uses it to mark people that are normally complaining for everything. Other customer uses it to mark people of critic importance for the business processes. And other customer uses it to mark people that are not VIP, but are close to VIP's and thus the god/bad image can be easily propagated to VIP's. Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
