People form has a field called "Client Sensitivity". Thanks Mahesh Sent from my iPhone
On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza <[email protected]> wrote: > ** > There is no default OTB field that you can mark such an attribute so its > something that you might need to create. > > Its hard to describe that attribute as it could be someone who complains > about non existing conditions without taking any measure of pre-qualifying > something to raise as an incident. > > I might probably want to call such a customer a ‘Problem Customer’ with maybe > grading from 0 to 5 where if that customer has never raised any incident that > was not worth raising, its value would be 0 while if 100% of the problems > raised by that customer were not real problems, then that value would be 5 > and everything in between varying degrees of a ‘problem customer’.. > > Joe > > From: Jose Manuel Huerta Guillén > Sent: Monday, August 13, 2012 7:09 PM > Newsgroups: public.remedy.arsystem.general > To: [email protected] > Subject: Client Sensitivity > > ** > Hi, > > How do you interpret the client sensitivity? > > One of my customers uses it to mark people that are normally complaining for > everything. > Other customer uses it to mark people of critic importance for the business > processes. > And other customer uses it to mark people that are not VIP, but are close to > VIP's and thus the god/bad image can be easily propagated to VIP's. > > Regards, > > Jose Manuel Huerta > http://theremedyforit.com/ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
