I think you can use it to flag *any* group of customers where there is a need for special handling - you just have to be sure to socialize to your users how you're using it.
At our site, we use it to tell our technicians that they need to confirm that some extra security requirements have been met for this particular customer before they move the request forward. Thanks, Natalie Stroud Remedy/ITSM Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [email protected] <mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, August 13, 2012 5:09 PM To: [email protected] Subject: [EXTERNAL] Client Sensitivity ** Hi, How do you interpret the client sensitivity? One of my customers uses it to mark people that are normally complaining for everything. Other customer uses it to mark people of critic importance for the business processes. And other customer uses it to mark people that are not VIP, but are close to VIP's and thus the god/bad image can be easily propagated to VIP's. Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
