Actually you can ... See if you have the "Configuration ARDBC" form. That should be a Vendor form that allows you to set the configuration parameters from inside the system.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, September 12, 2012 9:52 AM To: [email protected] Subject: Re: Stop/Activate Escalations Guillermo, Using the API isn't setting a value in a form...although that might actually be an option that I hadn't considered. I have never tried doing a push to the Admin Console to change server settings....that might be worth a try actually....might actually work :) But, if you went down the road of writing an API program, I personally know/like the Java API. But wow....looking at the JavaDocs for the 7.6.04 API, I don't see a way to set the 'disable escalations' flag. So, with that said, it looks like a push into the form MAY just be the best way to change the flag. Please come back to the list and let us know the outcome :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, September 12, 2012 8:29 AM To: [email protected] Subject: Re: Stop/Activate Escalations Hi!! We don’t have server group at this moment in production environment, I want to use option 2 “Utilize an API of some sort to change the server property” but I don’t know how modify server property, which form can I modify to change this property?? Thanks Greetings -----Original Message----- De: Action Request System discussion list(ARSList) [mailto:[email protected]] En nombre de patchsk Enviado el: Martes, 11 de Septiembre de 2012 01:04 a.m. Para: [email protected] Asunto: Re: Stop/Activate Escalations ** I think in a servergroup environment if you want to stop escalations you can just blank out the ranking field for the escalation entry. -----Original Message----- On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC wrote: Guillermo, Two methods I can think of 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to T/F and either restart the remedy service, or execute an arsignal 2 - Utilize an API of some sort to change the server property Both of these solutions of course assume that you are not in a server group. When in a server group, you cannot manually control this setting because it is controlled via the server rankings. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected] <javascript:> ] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, September 10, 2012 1:06 PM To: [email protected] <javascript:> Subject: Stop/Activate Escalations Hi dear listers How I can stop/activate escalations via a command line or via API? We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance Greetings _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
