Sorry the last value to be entered is "1" of course, to disable the escalations. (damn, where's the "edit" button here ?? :)
On Wed, Sep 12, 2012 at 5:00 PM, Sylvain YVON <[email protected]> wrote: > Hi, > > You can do it with the API like LJ suggested, with the driver program > if you just want to script, or in a program of your own. > > If you open ar.h on your server, you can see all the server settings > you can change : > [...] > #define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled > */ /* 1 > - not enabled */ > [...] > > Note the number 143. > > The "driver" programs offer a CLI to use the AR System API. For > example, to disable escalations on a server, simply launch "driver" > and use the following commands : > > Command: init > INITIALIZATION > > ARInitialization results > ReturnCode: OK > Status List : 0 items > > Command: log > Control record: > Authentication string () : > User name () : <your login> > Password () : <your password> > Locale[.charSet] () : > Time zone () : > Server () : <your server> > > Command: ssp > SET SERVER PORT > The port number of server (0): <your TCP port, if needed> > Using private socket? (0): > > ARSetServerPort results > ReturnCode: OK > Status List : 0 items > > Command: ssi > SET SERVER INFO > Number of server info operations (0): 1 > Server info list entry > Operation (1-334) (1): 143 > Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/ > currency/date/timeofday/join/trim/control/Table/Column/ulong/ > coords/view/display (0-14, 30-34, 40-43) (0): 0 > > ARSetServerInfo results > ReturnCode: OK > Status List : 0 items > > > > Now you can easily script this by writing all your answers, with the > blank lines, into a text file, and run "driver < commands.txt". > > > > On Wed, Sep 12, 2012 at 4:52 PM, Longwing, LJ CTR MDA/IC > <[email protected]> wrote: >> Guillermo, >> Using the API isn't setting a value in a form...although that might actually >> be an option that I hadn't considered. I have never tried doing a push to >> the Admin Console to change server settings....that might be worth a try >> actually....might actually work :) >> >> But, if you went down the road of writing an API program, I personally >> know/like the Java API. >> >> But wow....looking at the JavaDocs for the 7.6.04 API, I don't see a way to >> set the 'disable escalations' flag. >> >> So, with that said, it looks like a push into the form MAY just be the best >> way to change the flag. Please come back to the list and let us know the >> outcome :) >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Guillermo Alfredo Torres Barron >> Sent: Wednesday, September 12, 2012 8:29 AM >> To: [email protected] >> Subject: Re: Stop/Activate Escalations >> >> ** >> >> Hi!! >> >> We don’t have server group at this moment in production environment, I want >> to use option 2 “Utilize an API of some sort to change the server property” >> but I don’t know how modify server property, which form can I modify to >> change this property?? >> >> Thanks >> >> Greetings >> >> >> >> De: Action Request System discussion list(ARSList) >> [mailto:[email protected]] En nombre de patchsk Enviado el: Martes, 11 de >> Septiembre de 2012 01:04 a.m. >> Para: [email protected] >> Asunto: Re: Stop/Activate Escalations >> >> >> >> ** I think in a servergroup environment if you want to stop escalations you >> can just blank out the ranking field for the escalation entry. >> >> On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC >> wrote: >> >> Guillermo, >> Two methods I can think of >> >> 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value >> to T/F and either restart the remedy service, or execute an arsignal >> 2 - Utilize an API of some sort to change the server property >> >> Both of these solutions of course assume that you are not in a server group. >> When in a server group, you cannot manually control this setting because it >> is controlled via the server rankings. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected] <javascript:> ] On Behalf Of Guillermo Alfredo >> Torres Barron >> Sent: Monday, September 10, 2012 1:06 PM >> To: [email protected] <javascript:> >> Subject: Stop/Activate Escalations >> >> Hi dear listers >> How I can stop/activate escalations via a command line or via API? 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