Hi,
You can do it with the API like LJ suggested, with the driver program
if you just want to script, or in a program of your own.
If you open ar.h on your server, you can see all the server settings
you can change :
[...]
#define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled
*/ /* 1
- not enabled */
[...]
Note the number 143.
The "driver" programs offer a CLI to use the AR System API. For
example, to disable escalations on a server, simply launch "driver"
and use the following commands :
Command: init
INITIALIZATION
ARInitialization results
ReturnCode: OK
Status List : 0 items
Command: log
Control record:
Authentication string () :
User name () : <your login>
Password () : <your password>
Locale[.charSet] () :
Time zone () :
Server () : <your server>
Command: ssp
SET SERVER PORT
The port number of server (0): <your TCP port, if needed>
Using private socket? (0):
ARSetServerPort results
ReturnCode: OK
Status List : 0 items
Command: ssi
SET SERVER INFO
Number of server info operations (0): 1
Server info list entry
Operation (1-334) (1): 143
Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/
currency/date/timeofday/join/trim/control/Table/Column/ulong/
coords/view/display (0-14, 30-34, 40-43) (0): 0
ARSetServerInfo results
ReturnCode: OK
Status List : 0 items
Now you can easily script this by writing all your answers, with the
blank lines, into a text file, and run "driver < commands.txt".
On Wed, Sep 12, 2012 at 4:52 PM, Longwing, LJ CTR MDA/IC
<[email protected]> wrote:
> Guillermo,
> Using the API isn't setting a value in a form...although that might actually
> be an option that I hadn't considered. I have never tried doing a push to
> the Admin Console to change server settings....that might be worth a try
> actually....might actually work :)
>
> But, if you went down the road of writing an API program, I personally
> know/like the Java API.
>
> But wow....looking at the JavaDocs for the 7.6.04 API, I don't see a way to
> set the 'disable escalations' flag.
>
> So, with that said, it looks like a push into the form MAY just be the best
> way to change the flag. Please come back to the list and let us know the
> outcome :)
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Guillermo Alfredo Torres Barron
> Sent: Wednesday, September 12, 2012 8:29 AM
> To: [email protected]
> Subject: Re: Stop/Activate Escalations
>
> **
>
> Hi!!
>
> We don’t have server group at this moment in production environment, I want
> to use option 2 “Utilize an API of some sort to change the server property”
> but I don’t know how modify server property, which form can I modify to
> change this property??
>
> Thanks
>
> Greetings
>
>
>
> De: Action Request System discussion list(ARSList)
> [mailto:[email protected]] En nombre de patchsk Enviado el: Martes, 11 de
> Septiembre de 2012 01:04 a.m.
> Para: [email protected]
> Asunto: Re: Stop/Activate Escalations
>
>
>
> ** I think in a servergroup environment if you want to stop escalations you
> can just blank out the ranking field for the escalation entry.
>
> On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC
> wrote:
>
> Guillermo,
> Two methods I can think of
>
> 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to
> T/F and either restart the remedy service, or execute an arsignal
> 2 - Utilize an API of some sort to change the server property
>
> Both of these solutions of course assume that you are not in a server group.
> When in a server group, you cannot manually control this setting because it
> is controlled via the server rankings.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected] <javascript:> ] On Behalf Of Guillermo Alfredo
> Torres Barron
> Sent: Monday, September 10, 2012 1:06 PM
> To: [email protected] <javascript:>
> Subject: Stop/Activate Escalations
>
> Hi dear listers
> How I can stop/activate escalations via a command line or via API?
> We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance
> Greetings
>
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