I was figuring there was a way, but despite looking, didn't see it, thanks :)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sylvain YVON Sent: Wednesday, September 12, 2012 9:00 AM To: [email protected] Subject: Re: Stop/Activate Escalations Hi, You can do it with the API like LJ suggested, with the driver program if you just want to script, or in a program of your own. If you open ar.h on your server, you can see all the server settings you can change : [...] #define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled */ /* 1 - not enabled */ [...] Note the number 143. The "driver" programs offer a CLI to use the AR System API. For example, to disable escalations on a server, simply launch "driver" and use the following commands : Command: init INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items Command: log Control record: Authentication string () : User name () : <your login> Password () : <your password> Locale[.charSet] () : Time zone () : Server () : <your server> Command: ssp SET SERVER PORT The port number of server (0): <your TCP port, if needed> Using private socket? (0): ARSetServerPort results ReturnCode: OK Status List : 0 items Command: ssi SET SERVER INFO Number of server info operations (0): 1 Server info list entry Operation (1-334) (1): 143 Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/ currency/date/timeofday/join/trim/control/Table/Column/ulong/ coords/view/display (0-14, 30-34, 40-43) (0): 0 ARSetServerInfo results ReturnCode: OK Status List : 0 items Now you can easily script this by writing all your answers, with the blank lines, into a text file, and run "driver < commands.txt". On Wed, Sep 12, 2012 at 4:52 PM, Longwing, LJ CTR MDA/IC <[email protected]> wrote: > Guillermo, > Using the API isn't setting a value in a form...although that might > actually be an option that I hadn't considered. I have never tried > doing a push to the Admin Console to change server settings....that > might be worth a try actually....might actually work :) > > But, if you went down the road of writing an API program, I personally > know/like the Java API. > > But wow....looking at the JavaDocs for the 7.6.04 API, I don't see a way to > set the 'disable escalations' flag. > > So, with that said, it looks like a push into the form MAY just be the > best way to change the flag. Please come back to the list and let us > know the outcome :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Guillermo Alfredo Torres > Barron > Sent: Wednesday, September 12, 2012 8:29 AM > To: [email protected] > Subject: Re: Stop/Activate Escalations > > ** > > Hi!! > > We don't have server group at this moment in production environment, I want > to use option 2 "Utilize an API of some sort to change the server property" > but I don't know how modify server property, which form can I modify to > change this property?? > > Thanks > > Greetings > > > > De: Action Request System discussion list(ARSList) > [mailto:[email protected]] En nombre de patchsk Enviado el: Martes, 11 de > Septiembre de 2012 01:04 a.m. > Para: [email protected] > Asunto: Re: Stop/Activate Escalations > > > > ** I think in a servergroup environment if you want to stop escalations you > can just blank out the ranking field for the escalation entry. > > On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC > wrote: > > Guillermo, > Two methods I can think of > > 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' > value to T/F and either restart the remedy service, or execute an > arsignal > 2 - Utilize an API of some sort to change the server property > > Both of these solutions of course assume that you are not in a server group. > When in a server group, you cannot manually control this setting because it > is controlled via the server rankings. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected] <javascript:> ] On Behalf Of Guillermo > Alfredo Torres Barron > Sent: Monday, September 10, 2012 1:06 PM > To: [email protected] <javascript:> > Subject: Stop/Activate Escalations > > Hi dear listers > How I can stop/activate escalations via a command line or via API? > We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in > advance Greetings > > Este correo electronico es confidencial y/o puede contener informacion > privilegiada. > Si usted no es su destinatario o no es alguna persona autorizada por este > para recibir sus correos electronicos, NO debera usted utilizar, copiar, > revelar, o tomar ninguna accion basada en este correo electronico o cualquier > otra informacion incluida en el, favor de notificar al remitente de inmediato > mediante el reenvio de este correo electronico y borrar a continuacion > totalmente este correo electronico y sus anexos. > Nota: Los acentos y caracteres especiales fueron omitidos para su correcta > lectura en cualquier medio electronico. > > This e-mail is confidential and/or may contain privileged information. > If you are not the addressee or authorized to receive this for the addressee, > you must not use, copy, disclose, or take any action based on this message or > any other information herein, please advise the sender immediately by reply > this e-mail and delete this e-mail and its attachments. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> attend wwrug12 www.wwrug12.com > <http://www.wwrug12.com> ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> attend wwrug12 www.wwrug12.com ARSList: "Where the > Answers Are" > > _attend WWRUG12 www.wwrug.com <http://www.wwrug.com> ARSlist: "Where > the Answers Are"_ > > > ________________________________ > > Este correo electronico es confidencial y/o puede contener informacion > privilegiada. > Si usted no es su destinatario o no es alguna persona autorizada por este > para recibir sus correos electronicos, NO debera usted utilizar, copiar, > revelar, o tomar ninguna accion basada en este correo electronico o cualquier > otra informacion incluida en el, favor de notificar al remitente de inmediato > mediante el reenvio de este correo electronico y borrar a continuacion > totalmente este correo electronico y sus anexos. > Nota: Los acentos y caracteres especiales fueron omitidos para su correcta > lectura en cualquier medio electronico. > > This e-mail is confidential and/or may contain privileged information. > If you are not the addressee or authorized to receive this for the addressee, > you must not use, copy, disclose, or take any action based on this message or > any other information herein, please advise the sender immediately by reply > this e-mail and delete this e-mail and its attachments. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
