We have some users in Germany and noticed some of them have umlauts(ü) in 
their email address.(Ex: volk.bü[email protected])
While sending notifications to that address from remedy we are seeing 
errors in remedy logs.

  * Message Text       : Email address contains invalid characters. 
 volk.bü[email protected]*

What is annoying is when this error happens the whole email is failed. It 
is not even sending to the other valid email addresses in the To list.


Questions:

1. Is this really a valid character in email address field?
2. The error is due to the limitation in remedy email engine or the email 
server that remedy email engine connects to that actually sends out the 
email?

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