I apologize for hijacking someone else's question, but I was on v7.6.4 SP2 with a custom hotfix for the Mid Tier. When SP3 came out, BMC Support indicated that I shouldn't upgrade because the fixes in my hotfix were not included. I'd like to be able to apply some service packs if they include other benefits like this but how would I know for sure (without just testing to see what happens) if the fixes I was provided are included or even necessary in SP4 or later?
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Munukutla,Ravishankar Sent: Monday, January 21, 2013 10:04 AM To: [email protected] Subject: [Info] Midtier Preload: 7604 SP4 ** Midtier pre-load timings had been one of major pain points, taking way too long to complete, slow and CPU intensive- adding to downtime. The pre-load timings of Midtier have been optimized in 7604 SP4 and onwards. To quantify the improvements, the pre-load timings have been reduced by 75% and CPU utilization during pre-load has been reduced by 50%. Also a visual "Preload indicator" is available as part of latest cumulative hot fix for 7604 SP4. Earlier one had to rely on Mid-tier logs to check things here. The said changes are part of Midtier 8.0 as well. Regards, Ravi Munukutla Ravi Shankar Sr Mgr - Product Development REMEDY - AR SYSTEM R&D BMC Software, www.bmc.com<http://www.bmc.com/> Phone: 91-20-39875273 Mobile: 91-9850964564 [Learn more about Business Service Management]<http://www.bmc.com/bsm> [BMC Software]<http://www.bmc.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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