Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4
Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson <[email protected]>wrote: > ** > Was e-mail ever working? > > Andy > > Team Capstone > NITTSS - Remedy Administration > National Archives & Records Administration (NARA) > Archives II > Office: 301-837-0481 > NITTSS Help Desk - 301-837-2020 > > > On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra > <[email protected]>wrote: > >> ** >> Hello Kiran, >> >> Thanks for your valuable suggestion... >> >> Well, I am not aware weather this a email bug or not. And this happened >> to our production server . The most interesting point is once the this >> error in occurred in particular mail, it stops processing other mails as >> well. And the status of the mail is set to yes in email message form and >> not changing to "error" or "sent". >> >> Also replacing existing emailDaemon.jar and emailagent.jar files with >> 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any >> potential risk as we are not aware of consequence of these changes and can >> not apply over production server. >> >> Regards, >> Sanjay >> >> >> On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran <[email protected]>wrote: >> >>> Possibly email engine side bug, please try to apply 7604 sp4 >>> emailDaemon.jar and emailagent.jar files >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> [email protected]] On Behalf Of SUBSCRIBE arslist Sonia >>> Sent: Thursday, April 18, 2013 2:02 PM >>> To: [email protected] >>> Subject: Time Out In Email Engine >>> >>> Hello All, >>> >>> Recently we are observing these errors in the "stderr.log" and email >>> engine error log form. >>> >>> We checked the emaildaemon.properties file for any TimeOut settings. >>> There were none. >>> >>> Is it related to ARSystem or Exchange Server? >>> >>> ============== >>> Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport >>> readServerResponse >>> SEVERE: Exception reading response >>> javax.mail.MessagingException: Exception reading response; >>> nested exception is: >>> java.net.SocketTimeoutException: Read timed out >>> ============ >>> >>> Additionally, we do not want to add the parameter >>> "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" >>> file. >>> >>> Windows 2008 >>> SQL Server 2008 >>> ARS/Email 7.6.04 sp2 >>> ITSM 7.604 Sp2 >>> CMDB 7.6.04 >>> >>> Please let us know where/what other aspects to look out for. >>> >>> Thank You, >>> Sonia >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
