Hello Kiran, Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System.
Regards, Sanjay On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra <[email protected]>wrote: > Hi Kiran, > > Thanks for your valuable post. This seems to be a defect #SW00425800 and > get fixed in 7604 SP4 > > Thanks and Regards, > Sanjay. > > > On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson > <[email protected]>wrote: > >> ** >> Was e-mail ever working? >> >> Andy >> >> Team Capstone >> NITTSS - Remedy Administration >> National Archives & Records Administration (NARA) >> Archives II >> Office: 301-837-0481 >> NITTSS Help Desk - 301-837-2020 >> >> >> On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra >> <[email protected]>wrote: >> >>> ** >>> Hello Kiran, >>> >>> Thanks for your valuable suggestion... >>> >>> Well, I am not aware weather this a email bug or not. And this happened >>> to our production server . The most interesting point is once the this >>> error in occurred in particular mail, it stops processing other mails as >>> well. And the status of the mail is set to yes in email message form and >>> not changing to "error" or "sent". >>> >>> Also replacing existing emailDaemon.jar and emailagent.jar files with >>> 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any >>> potential risk as we are not aware of consequence of these changes and can >>> not apply over production server. >>> >>> Regards, >>> Sanjay >>> >>> >>> On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran >>> <[email protected]>wrote: >>> >>>> Possibly email engine side bug, please try to apply 7604 sp4 >>>> emailDaemon.jar and emailagent.jar files >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] On Behalf Of SUBSCRIBE arslist Sonia >>>> Sent: Thursday, April 18, 2013 2:02 PM >>>> To: [email protected] >>>> Subject: Time Out In Email Engine >>>> >>>> Hello All, >>>> >>>> Recently we are observing these errors in the "stderr.log" and email >>>> engine error log form. >>>> >>>> We checked the emaildaemon.properties file for any TimeOut settings. >>>> There were none. >>>> >>>> Is it related to ARSystem or Exchange Server? >>>> >>>> ============== >>>> Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport >>>> readServerResponse >>>> SEVERE: Exception reading response >>>> javax.mail.MessagingException: Exception reading response; >>>> nested exception is: >>>> java.net.SocketTimeoutException: Read timed out >>>> ============ >>>> >>>> Additionally, we do not want to add the parameter >>>> "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" >>>> file. >>>> >>>> Windows 2008 >>>> SQL Server 2008 >>>> ARS/Email 7.6.04 sp2 >>>> ITSM 7.604 Sp2 >>>> CMDB 7.6.04 >>>> >>>> Please let us know where/what other aspects to look out for. >>>> >>>> Thank You, >>>> Sonia >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
