Remove the last modified dates from your qualification.
jason On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" <[email protected]> wrote: > ** > Windows 2008 r2 > Oracle 11g > ARS 8.1 > ITSM 8.1 > > My users want an email notification when their Incident is modified. I have > created a Filter where: > On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified > Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') > > Action = Notify > Mechanism = Email > Priority = 3 > User: Assignee > Subject: $Incident Number$ has been modified > Text: $Incident Number$ has been modified. Open the ticket to view the > changes. > > No outgoing email gets created/sent. Your assistance is appreciated. > > Thank you, > > Sandra Hennigan > Remedy Developer > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
