Ah! Jason beat me to the punch... Do what he says :) Sent from my iPhone
On Apr 28, 2013, at 9:41 PM, Jlbess <[email protected]> wrote: ** Remove the last modified dates from your qualification. jason On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" <[email protected]> wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 My users want an email notification when their Incident is modified. I have created a Filter where: On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') Action = Notify Mechanism = Email Priority = 3 User: Assignee Subject: $Incident Number$ has been modified Text: $Incident Number$ has been modified. Open the ticket to view the changes. No outgoing email gets created/sent. Your assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
