I think 'Assignee' is the full name of the person though so your qualification would always be true for $user$ !=
Sent from my iPhone On Apr 30, 2013, at 10:06 AM, "Hennigan, Sandra" <[email protected]> wrote: ** I spoke too quickly – The email is sent if the Run If Qualification is: ('Assigned Support Company' = "My Company") AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') The email is not sent if the Run If Qualification is: ('Assigned Support Company' = "My Company") AND ('Status' < "Resolved") AND ($USER$ != 'Assignee Login ID') I changed it because the staff doesn’t want an email when they update their own Incidents. Thank you, Sandra Hennigan Remedy Developer *From:* Hennigan, Sandra *Sent:* Tuesday, April 30, 2013 7:21 AM *To:* [email protected] *Subject:* RE: Notification to Assignee when INC is Modified RESOLVED Thank you! I had a couple of other tweaks to make but it is working as required. Sandra Hennigan Remedy Developer *From:* Action Request System discussion list(ARSList) [ mailto:[email protected] <[email protected]>] *On Behalf Of *Tauf Chowdhury *Sent:* Sunday, April 28, 2013 9:48 PM *To:* [email protected] *Subject:* Re: Notification to Assignee when INC is Modified ** Ah! Jason beat me to the punch... Do what he says :) Sent from my iPhone On Apr 28, 2013, at 9:41 PM, Jlbess <[email protected]> wrote: ** Remove the last modified dates from your qualification. jason On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" <[email protected]> wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 My users want an email notification when their Incident is modified. I have created a Filter where: On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') Action = Notify Mechanism = Email Priority = 3 User: Assignee Subject: $Incident Number$ has been modified Text: $Incident Number$ has been modified. Open the ticket to view the changes. No outgoing email gets created/sent. Your assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
