Sandra, Remove the last modified date qual. You're already firing on modify. Have you run logs to see if the filter actually fires?
Sent from my iPhone On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" <[email protected]> wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 My users want an email notification when their Incident is modified. I have created a Filter where: On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') Action = Notify Mechanism = Email Priority = 3 User: Assignee Subject: $Incident Number$ has been modified Text: $Incident Number$ has been modified. Open the ticket to view the changes. No outgoing email gets created/sent. Your assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
