I spoke too quickly -
The email is sent if the Run If Qualification is:
('Assigned Support Company' = "My Company") AND ('Status' < "Resolved") AND
($USER$ != 'Assignee')
The email is not sent if the Run If Qualification is:
('Assigned Support Company' = "My Company") AND ('Status' < "Resolved") AND
($USER$ != 'Assignee Login ID')
I changed it because the staff doesn't want an email when they update their own
Incidents.
Thank you,
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Tuesday, April 30, 2013 7:21 AM
To: [email protected]
Subject: RE: Notification to Assignee when INC is Modified RESOLVED
Thank you! I had a couple of other tweaks to make but it is working as required.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Tauf Chowdhury
Sent: Sunday, April 28, 2013 9:48 PM
To: [email protected]
Subject: Re: Notification to Assignee when INC is Modified
**
Ah! Jason beat me to the punch... Do what he says :)
Sent from my iPhone
On Apr 28, 2013, at 9:41 PM, Jlbess <[email protected]<mailto:[email protected]>>
wrote:
**
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra"
<[email protected]<mailto:[email protected]>> wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified
Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
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