Classification: UNCLASSIFIED Caveats: My Default Caveat All,
Our customer is requesting statistics from Remedy. We do not have our Analytics currently installed. Is there a way to query Incident Management for number of tickets submitted, acknowledged within 12 hours and resolved within 48 hours? Thanks, Jameka ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 Window 2008 - 64 Bit MS SQL 2008 R2 IIS/Tomcat MidTier 7.6.4 SP 4 Classification: UNCLASSIFIED Caveats: My Default Caveat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
