You would need to query the Status History field depending on how the customer acknowledges the Incident.
-----Original Message----- From: Ratliff, Jameka L CIV USARMY INSCOM (US) (US) <[email protected]> To: arslist <[email protected]> Sent: Mon, Jul 22, 2013 1:43 pm Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED) Classification: UNCLASSIFIED aveats: My Default Caveat All, Our customer is requesting statistics from Remedy. We do not have our Analytics urrently installed. Is there a way to query Incident Management for number of ickets submitted, acknowledged within 12 hours and resolved within 48 hours? Thanks, ameka ARS 7.6.4 SP 4 TSM 7.6.4 SP 4 indow 2008 - 64 Bit S SQL 2008 R2 IS/Tomcat idTier 7.6.4 SP 4 Classification: UNCLASSIFIED aveats: My Default Caveat _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
