Hi,
that was a typo it should be ('Status*-History.In Progress.TIME' - 'Submit
Date') <= (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date')
<=(48*60*60)
J
--
Regards,
Jittu Chacko
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email]
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From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Drew Shuller
Sent: Tuesday, July 23, 2013 7:36 PM
To: [email protected]
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
**
Jittu, I'm a little confused with the first part of your query. Wouldn't the
Status History In Progress be greater than the Submit Date, making the value
in the parentheses a negative number?
Drew
Soto Cano Air Base
Palmerola, Honduras
On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support
<[email protected]> wrote:
**
Hi,
We can run a web report qualification as
( 'Submit Date' - 'Status*-History.In Progress.TIME' ) <= (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60)
here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.
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