Hi,
We can run a web report qualification as
( 'Submit Date' - 'Status*-History.In Progress.TIME' ) <= (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60)
here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.
--
Regards,
Jittu Chacko
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ratliff, Jameka L CIV USARMY
INSCOM (US)
Sent: Monday, July 22, 2013 11:13 PM
To: [email protected]
Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: My Default Caveat
All,
Our customer is requesting statistics from Remedy. We do not have our
Analytics currently installed. Is there a way to query Incident Management
for number of tickets submitted, acknowledged within 12 hours and resolved
within 48 hours?
Thanks,
Jameka
ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
Window 2008 - 64 Bit
MS SQL 2008 R2
IIS/Tomcat
MidTier 7.6.4 SP 4
Classification: UNCLASSIFIED
Caveats: My Default Caveat
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