Jittu, I'm a little confused with the first part of your query. Wouldn't
the Status History In Progress be greater than the Submit Date, making the
value in the parentheses a negative number?
Drew
Soto Cano Air Base
Palmerola, Honduras
On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support <itsm.support@vyomlabs
.com> wrote:
> **
>
> Hi,****
>
> ** **
>
> We can run a web report qualification as ****
>
> ( 'Submit Date' - 'Status*-History.In Progress.TIME' ) <= (12*60*60)
> AND ('Status*-History.Resolved.TIME' - 'Submit Date') <=(48*60*60) ****
>
> ** **
>
> here we will get the tickets which are resolved within 48 hrs and out of
> these which all are put in progress within 12 hrs.
>
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