Is your request trying to construct a ticket from a template? If not, then you might have the assignment engine intervening and trying to assign a new ticket. If it can't find where to send it maybe that is giving this message? I use a default rule in the AE that assigns tickets to the service desk if no other rule intervenes first.
-al -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Wednesday, July 24, 2013 4:01 PM To: arslist@ARSLIST.ORG Subject: ARERR 44699 ** Hello All, Can someone give some guidance on where I go to manually assign the group. Every time this happens, I have to cancel the request. Any help would be greatly appreciated. Thank you. Robert _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
smime.p7s
Description: S/MIME cryptographic signature
