I think I will give that a try!! Thanks!!
On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury <[email protected]> wrote: > ** > You could expose the assignee company, org, and support group in the AOT > and then in the event params window of the screenshot you sent, you can > type in correct values and click Retry. > > Sent from my iPhone > > On Jul 24, 2013, at 8:56 PM, Robert Heverley <[email protected]> > wrote: > > ** > 7.6.04 platform.. We have other services working just fine but, every now > and again, we get a failure and there seems to be no way to push it through > once it fails. This is soooooo annoying!! :) > > > On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury <[email protected]>wrote: > >> ** >> What versions of SRM and ITSM are you on? >> It looks like you're trying to create an incident. SRM pushes all the >> data to the Incident Interface Create form. That is probably where you are >> getting the error from. >> What are you using for your auto assignment? Are you also pushing that >> data from SRM or is it stored in the template? >> >> Sent from my iPhone >> >> On Jul 24, 2013, at 8:37 PM, Robert Heverley <[email protected]> >> wrote: >> >> ** >> Hey Al, >> >> That's just it.. There is a rule in place.. What I have found is, once it >> fails, there seems to be noway to correct it, although it is saying to >> manually assign the group. Where do I go to assign the group?? >> >> Robert >> >> >> On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 < >> [email protected]> wrote: >> >>> Is your request trying to construct a ticket from a template? >>> >>> If not, then you might have the assignment engine intervening and trying >>> to assign a new ticket. If it can't find where to send it maybe that is >>> giving this message? >>> I use a default rule in the AE that assigns tickets to the service desk >>> if no other rule intervenes first. >>> >>> >>> -al >>> >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) [mailto: >>> [email protected]] On Behalf Of Robert Heverley >>> Sent: Wednesday, July 24, 2013 4:01 PM >>> To: [email protected] >>> Subject: ARERR 44699 >>> >>> ** >>> >>> >>> >>> Hello All, >>> >>> >>> Can someone give some guidance on where I go to manually assign the >>> group. Every time this happens, I have to cancel the request. Any help >>> would be greatly appreciated. Thank you. >>> >>> >>> Robert >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
