Got it!! My rule was offline!! DUH!! Thanks again guys!!
Hey Al, Is PHD missing me?? LOL On Wed, Jul 24, 2013 at 5:02 PM, Robert Heverley <[email protected]>wrote: > I think I will give that a try!! > > Thanks!! > > > On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury <[email protected]>wrote: > >> ** >> You could expose the assignee company, org, and support group in the AOT >> and then in the event params window of the screenshot you sent, you can >> type in correct values and click Retry. >> >> Sent from my iPhone >> >> On Jul 24, 2013, at 8:56 PM, Robert Heverley <[email protected]> >> wrote: >> >> ** >> 7.6.04 platform.. We have other services working just fine but, every now >> and again, we get a failure and there seems to be no way to push it through >> once it fails. This is soooooo annoying!! :) >> >> >> On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury <[email protected]>wrote: >> >>> ** >>> What versions of SRM and ITSM are you on? >>> It looks like you're trying to create an incident. SRM pushes all the >>> data to the Incident Interface Create form. That is probably where you are >>> getting the error from. >>> What are you using for your auto assignment? Are you also pushing that >>> data from SRM or is it stored in the template? >>> >>> Sent from my iPhone >>> >>> On Jul 24, 2013, at 8:37 PM, Robert Heverley <[email protected]> >>> wrote: >>> >>> ** >>> Hey Al, >>> >>> That's just it.. There is a rule in place.. What I have found is, once >>> it fails, there seems to be noway to correct it, although it is saying to >>> manually assign the group. Where do I go to assign the group?? >>> >>> Robert >>> >>> >>> On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 < >>> [email protected]> wrote: >>> >>>> Is your request trying to construct a ticket from a template? >>>> >>>> If not, then you might have the assignment engine intervening and >>>> trying to assign a new ticket. If it can't find where to send it maybe that >>>> is giving this message? >>>> I use a default rule in the AE that assigns tickets to the service desk >>>> if no other rule intervenes first. >>>> >>>> >>>> -al >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] On Behalf Of Robert Heverley >>>> Sent: Wednesday, July 24, 2013 4:01 PM >>>> To: [email protected] >>>> Subject: ARERR 44699 >>>> >>>> ** >>>> >>>> >>>> >>>> Hello All, >>>> >>>> >>>> Can someone give some guidance on where I go to manually assign the >>>> group. Every time this happens, I have to cancel the request. Any help >>>> would be greatly appreciated. Thank you. >>>> >>>> >>>> Robert >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
