Hey Al, That's just it.. There is a rule in place.. What I have found is, once it fails, there seems to be noway to correct it, although it is saying to manually assign the group. Where do I go to assign the group??
Robert On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 < [email protected]> wrote: > Is your request trying to construct a ticket from a template? > > If not, then you might have the assignment engine intervening and trying > to assign a new ticket. If it can't find where to send it maybe that is > giving this message? > I use a default rule in the AE that assigns tickets to the service desk if > no other rule intervenes first. > > > -al > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Robert Heverley > Sent: Wednesday, July 24, 2013 4:01 PM > To: [email protected] > Subject: ARERR 44699 > > ** > > > > Hello All, > > > Can someone give some guidance on where I go to manually assign the group. > Every time this happens, I have to cancel the request. Any help would be > greatly appreciated. Thank you. > > > Robert > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
