7.6.04 platform.. We have other services working just fine but, every now and again, we get a failure and there seems to be no way to push it through once it fails. This is soooooo annoying!! :)
On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury <[email protected]> wrote: > ** > What versions of SRM and ITSM are you on? > It looks like you're trying to create an incident. SRM pushes all the data > to the Incident Interface Create form. That is probably where you are > getting the error from. > What are you using for your auto assignment? Are you also pushing that > data from SRM or is it stored in the template? > > Sent from my iPhone > > On Jul 24, 2013, at 8:37 PM, Robert Heverley <[email protected]> > wrote: > > ** > Hey Al, > > That's just it.. There is a rule in place.. What I have found is, once it > fails, there seems to be noway to correct it, although it is saying to > manually assign the group. Where do I go to assign the group?? > > Robert > > > On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 < > [email protected]> wrote: > >> Is your request trying to construct a ticket from a template? >> >> If not, then you might have the assignment engine intervening and trying >> to assign a new ticket. If it can't find where to send it maybe that is >> giving this message? >> I use a default rule in the AE that assigns tickets to the service desk >> if no other rule intervenes first. >> >> >> -al >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Robert Heverley >> Sent: Wednesday, July 24, 2013 4:01 PM >> To: [email protected] >> Subject: ARERR 44699 >> >> ** >> >> >> >> Hello All, >> >> >> Can someone give some guidance on where I go to manually assign the >> group. Every time this happens, I have to cancel the request. Any help >> would be greatly appreciated. Thank you. >> >> >> Robert >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
