I took a quick look and didn't see any Status Transition Rules for WO. I might be hard-coded in workflow?
On Tue, Sep 24, 2013 at 3:38 PM, pritch <[email protected]> wrote: > Might also want to take a look at the Status Transition Rules - I'm on > 7.6.04 and don't know if they have the Transition Rules set up for WOs, but > for Change and Incident that's where some of those blocks are located. > > ----- Original Message ----- > From: "Tauf Chowdhury" <[email protected]> > To: [email protected] > Sent: Tuesday, September 24, 2013 6:36:44 PM > Subject: Re: Work order > > ** > You'd probably be able to do this if the work order originated from an SRM > request and the SRD setting was set to "reopen original request" > > Sent from my iPhone > > On Sep 24, 2013, at 1:29 PM, Rajesh Nair < [email protected] > > wrote: > > > > > ** > > Hello list > Need a information on work order > Am not that good in wo. What i need to know is can a work order be > reopened once set to complete by a group whom the order is currently > assined? > I am not able find any document on wo either > Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
