That makes sense. I only checked 'SYS:Status Transition Rules'. At first I though why are the WO rules not in the same location as other ITSM rules but realized WO being part of SRM it was designed to be able to stand alone. Although there are SRD rules in SYS:Status Transition Rules so at this point I call inconsistency.
Jason On Wed, Sep 25, 2013 at 12:41 AM, Carl Wilson <[email protected]> wrote: > ** > > Hi,**** > > Status Transition Rules live in the following form for Work Orders:**** > > ** ** > > WOI:StatusRelationships**** > > ** ** > > There are a number of Rules provided by BMC, some are "Offline" which > means these are the allowed Transitions (Enabled = disallowed Transition). > There is one record for every possible combination of Status Transitions, > and it is up to the Administrator to edit these to turn on/off as opposed > to having to create new entries in this form.**** > > ** ** > > The answer to the original question is No with the configured OOB Status > Transition Rules - to enable this Transition, you need to find the > associated record in the "WOI:StatusRelationships" form and make the > Transition "Offline" (which will allow the Transition).**** > > ** ** > ------------------------------ > > **** > > Kind Regards,**** > > **** > > *Carl Wilson***** > > **** > > http://www.missingpiecessoftware.com/**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* 25 September 2013 00:24 > *To:* [email protected] > *Subject:* Re: Work order**** > > ** ** > > ** **** > > I took a quick look and didn't see any Status Transition Rules for WO. I > might be hard-coded in workflow?**** > > ** ** > > On Tue, Sep 24, 2013 at 3:38 PM, pritch <[email protected]> wrote:**** > > Might also want to take a look at the Status Transition Rules - I'm on > 7.6.04 and don't know if they have the Transition Rules set up for WOs, but > for Change and Incident that's where some of those blocks are located.**** > > > ----- Original Message ----- > From: "Tauf Chowdhury" <[email protected]> > To: [email protected] > Sent: Tuesday, September 24, 2013 6:36:44 PM > Subject: Re: Work order > > ** > You'd probably be able to do this if the work order originated from an SRM > request and the SRD setting was set to "reopen original request" > > Sent from my iPhone > > On Sep 24, 2013, at 1:29 PM, Rajesh Nair < [email protected] > > wrote: > > > > > ** > > Hello list > Need a information on work order > Am not that good in wo. What i need to know is can a work order be > reopened once set to complete by a group whom the order is currently > assined? > I am not able find any document on wo either > Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years"**** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
