Actually the status transition rules work in reverse - if the record is enabled, that role cannot transition from the from status to the to status. At least last time I looked it needed to be disabled to be allowed. But that's in 7.6.03 - not sure about more recent versions.
----- Original Message ----- From: "Patrick Zandi" <[email protected]> To: [email protected] Sent: Tuesday, September 24, 2013 7:34:42 PM Subject: Re: Work order ** Transition rules allow you to transition between statuses it's not the other way around so a rule has to be there for you to be able to transition Sent from my iPhone On Sep 24, 2013, at 19:24, Jason Miller < [email protected] > wrote: ** I took a quick look and didn't see any Status Transition Rules for WO. I might be hard-coded in workflow? On Tue, Sep 24, 2013 at 3:38 PM, pritch < [email protected] > wrote: Might also want to take a look at the Status Transition Rules - I'm on 7.6.04 and don't know if they have the Transition Rules set up for WOs, but for Change and Incident that's where some of those blocks are located. ----- Original Message ----- From: "Tauf Chowdhury" < [email protected] > To: [email protected] Sent: Tuesday, September 24, 2013 6:36:44 PM Subject: Re: Work order ** You'd probably be able to do this if the work order originated from an SRM request and the SRD setting was set to "reopen original request" Sent from my iPhone On Sep 24, 2013, at 1:29 PM, Rajesh Nair < [email protected] > wrote: ** Hello list Need a information on work order Am not that good in wo. What i need to know is can a work order be reopened once set to complete by a group whom the order is currently assined? I am not able find any document on wo either Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
