Hi, Status Transition Rules live in the following form for Work Orders:
WOI:StatusRelationships There are a number of Rules provided by BMC, some are "Offline" which means these are the allowed Transitions (Enabled = disallowed Transition). There is one record for every possible combination of Status Transitions, and it is up to the Administrator to edit these to turn on/off as opposed to having to create new entries in this form. The answer to the original question is No with the configured OOB Status Transition Rules - to enable this Transition, you need to find the associated record in the "WOI:StatusRelationships" form and make the Transition "Offline" (which will allow the Transition). _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: 25 September 2013 00:24 To: [email protected] Subject: Re: Work order ** I took a quick look and didn't see any Status Transition Rules for WO. I might be hard-coded in workflow? On Tue, Sep 24, 2013 at 3:38 PM, pritch <[email protected]> wrote: Might also want to take a look at the Status Transition Rules - I'm on 7.6.04 and don't know if they have the Transition Rules set up for WOs, but for Change and Incident that's where some of those blocks are located. ----- Original Message ----- From: "Tauf Chowdhury" <[email protected]> To: [email protected] Sent: Tuesday, September 24, 2013 6:36:44 PM Subject: Re: Work order ** You'd probably be able to do this if the work order originated from an SRM request and the SRD setting was set to "reopen original request" Sent from my iPhone On Sep 24, 2013, at 1:29 PM, Rajesh Nair < [email protected] > wrote: ** Hello list Need a information on work order Am not that good in wo. What i need to know is can a work order be reopened once set to complete by a group whom the order is currently assined? I am not able find any document on wo either Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
