Thats for the information will have look at it Learned something good from the guru"s out here:-)
Regards Rajesh On 25 Sep 2013 22:22, "Jason Miller" <[email protected]> wrote: > ** > That makes sense. I only checked 'SYS:Status Transition Rules'. At first > I though why are the WO rules not in the same location as other ITSM rules > but realized WO being part of SRM it was designed to be able to stand > alone. Although there are SRD rules in SYS:Status Transition Rules so at > this point I call inconsistency. > > Jason > > > On Wed, Sep 25, 2013 at 12:41 AM, Carl Wilson <[email protected]>wrote: > >> ** >> >> Hi,**** >> >> Status Transition Rules live in the following form for Work Orders:**** >> >> ** ** >> >> WOI:StatusRelationships**** >> >> ** ** >> >> There are a number of Rules provided by BMC, some are "Offline" which >> means these are the allowed Transitions (Enabled = disallowed Transition). >> There is one record for every possible combination of Status Transitions, >> and it is up to the Administrator to edit these to turn on/off as opposed >> to having to create new entries in this form.**** >> >> ** ** >> >> The answer to the original question is No with the configured OOB Status >> Transition Rules - to enable this Transition, you need to find the >> associated record in the "WOI:StatusRelationships" form and make the >> Transition "Offline" (which will allow the Transition).**** >> >> ** ** >> ------------------------------ >> >> **** >> >> Kind Regards,**** >> >> **** >> >> *Carl Wilson***** >> >> **** >> >> http://www.missingpiecessoftware.com/**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jason Miller >> *Sent:* 25 September 2013 00:24 >> *To:* [email protected] >> *Subject:* Re: Work order**** >> >> ** ** >> >> ** **** >> >> I took a quick look and didn't see any Status Transition Rules for WO. I >> might be hard-coded in workflow?**** >> >> ** ** >> >> On Tue, Sep 24, 2013 at 3:38 PM, pritch <[email protected]> wrote:**** >> >> Might also want to take a look at the Status Transition Rules - I'm on >> 7.6.04 and don't know if they have the Transition Rules set up for WOs, but >> for Change and Incident that's where some of those blocks are located.*** >> * >> >> >> ----- Original Message ----- >> From: "Tauf Chowdhury" <[email protected]> >> To: [email protected] >> Sent: Tuesday, September 24, 2013 6:36:44 PM >> Subject: Re: Work order >> >> ** >> You'd probably be able to do this if the work order originated from an >> SRM request and the SRD setting was set to "reopen original request" >> >> Sent from my iPhone >> >> On Sep 24, 2013, at 1:29 PM, Rajesh Nair < [email protected] > >> wrote: >> >> >> >> >> ** >> >> Hello list >> Need a information on work order >> Am not that good in wo. What i need to know is can a work order be >> reopened once set to complete by a group whom the order is currently >> assined? >> I am not able find any document on wo either >> Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_**** >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years"**** >> >> ** ** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
