I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: [email protected] Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also [email protected] ----- Original Message ----- From: "Kathy Morris" <[email protected]> To: [email protected] Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: [email protected] Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:[email protected] ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: [email protected] Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
