Hi Kathy,
If you can provide the issue details pertaining to which you are not getting appropriate support, and also in engineer's (TSA's signature), you would see his manager's email address, you can respond or reply to that, and manager should get in touch with you and can get the issue expedited. Also if you can provide me the issue#, I can ensure to get that addressed. Regards Kapil Banwari Manager, Technical Support BMC Software. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: [email protected] Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
