I've had really good luck the past few years when engaging our sales rep. It may take a couple of days or so, but they can usually cut through some red tape.
Drew JTF-Bravo, Honduras On Wed, Oct 2, 2013 at 11:28 AM, pritch <[email protected]> wrote: > Two options I can think of ... > > At the bottom of their support emails there is usually a comment about > contacting the support mgr. Might need to go up one level at a time. > > If you have a sales or BMC rep you can try to get through via that avenue. > > and (since I try to put a bit of levity into everything) of course there > is also [email protected] > > ----- Original Message ----- > From: "Kathy Morris" <[email protected]> > To: [email protected] > Sent: Wednesday, October 2, 2013 12:10:01 PM > Subject: Re: BMC Customer Support > > ** > > > We would prefer to have our SVP speak with BMC Sr. Management directly. > > > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Hullule, Kiran > Sent: Wednesday, October 02, 2013 12:09 PM > To: [email protected] > Subject: Re: BMC Customer Support > > > > ** > > Hi Kathy, > > > > Would you mind sharing BMC Support Ticket ID that you are dealing with BMC > support, so that I can take it forward to BMC Support management. > > > > Thank you, > > Kiran > > > > > From: Action Request System discussion list(ARSList) [ mailto: > [email protected] ] On Behalf Of Kathy Morris > Sent: Wednesday, October 02, 2013 9:35 PM > To: [email protected] > Subject: BMC Customer Support > > > > ** > > Hi, > > > > Does anyone know who we can contact on a Sr. Management level at BMC > regarding technical support? > > We are not happy at all with the level of support we are receiving. > > If you like, you contact me directly for any recommendations. > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
