Thanks Kathy. Please do contact me directly if you do not get a satisfactory answer to your issues. It would be very helpful to me if you could contact me directly and provide some insight into the problems you've had with ticket ID's so I can do some research. If something hasn't worked as it should have, I can work with my management team to rectify the issue so we don't have the same problem again.
Many thanks and please accept my apologies if the experience you've had with BMC's Support team hasn't lived up to expectations. Jon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
