Thank you Jon for providing your information to the arslist. It's not often (with the exception of Doug Mueller) a bmc executive participates in the list and your attention is appreciated.
When an executive volunteers to follow-up we should always graciously take advantage of that offer. What better way to make sure you're receiving the exposure to issues you're having at a level high enough to make a difference in bmc process. Regards, Susan Palmer ShopperTrak On Thu, Oct 3, 2013 at 2:59 AM, Jon Rendle <[email protected]> wrote: > Thanks Kathy. Please do contact me directly if you do not get a > satisfactory answer to your issues. It would be very helpful to me if you > could contact me directly and provide some insight into the problems you've > had with ticket ID's so I can do some research. If something hasn't worked > as it should have, I can work with my management team to rectify the issue > so we don't have the same problem again. > > Many thanks and please accept my apologies if the experience you've had > with BMC's Support team hasn't lived up to expectations. > > Jon > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
