We have implemented SNOW in both hosted and on premise instances and we like it. The average deployment time has dropped significantly from that of installing Remedy. We are currently deploying both SNOW and Remedy on Demand for two customers. I will take SNOW over RoD anytime... I am fighting BMC on many fronts. The latest was getting them to understand that the AR server needed to get out past the proxy server to deliver a web service. They had set it up that way in development, but not in QA or production. It took three critical tickets and four days to get this worked out. Couple that with the hoops you need to jump through to get a simple customization like a notification filter done makes and I am fed up.
When I first heard about ServiceNow, I was not impressed, after all I was a Remedy guy. However by the time the Berlin version came out I was impressed by how easy it was to deploy even on premise. The average installation time is under 20 minutes. That is installing both the database and the application. To me ServiceNow is what Remedy 8 should have been. Both products have their place, but BMC needs to step up their game to keep their market share. Sent from my iPad > On Nov 26, 2013, at 4:34 PM, "Pierson, Shawn" > <[email protected]> wrote: > > ** > My company has also recently taken a look at Service Now. I can also confirm > hearing some deliberately false information being provided, but that’s likely > typical for any sales presentation. That being said, I do have a cautiously > positive view of their product. The techie part of my personality would like > to make the switch just to learn something completely new and exciting, but > in terms of doing what’s best for my organization I don’t think it’s fully > matured enough yet to replace Remedy, plus not all companies are willing to > have their private data out on “the cloud” yet. I’ve also come to the > opinion that us Remedy folks are maybe more opposed to some of the people > involved with ServiceNow and their marketing techniques than the anything > else. Either way, I plan to keep my eye on them and if my management told me > tomorrow that they signed me up for classes and that we’d be migrating to > that product, I would treat it as an opportunity not treat it as the end of > the world. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of arslist > Sent: Tuesday, November 26, 2013 2:26 PM > To: [email protected] > Subject: Re: OT: ServiceNow > > ** > That is I was looking at SNOW in terms of knowing what’s good and what is > bad. No product is the best at everything. > I am certainly more open minded about the products than most folks I met at > the SNOW conference were. > > To them [SNOW conference attendees, the ServiceNow employees and others] BMC > Remedy is the enemy and it can do no right. There were many expressing > blatantly false views, I kept my opinions mostly to myself. > > Well, I did have to correct former BMC employees who were saying Fred Luddy > had something to do with creating Remedy. A view I heard enough times to > consider it to be deliberate. > > Yes, the marketing is a direct steal from what Remedy Corp. said in the > 1990s, and there is a tiny bit of truth to some of what they say. Mostly > though, if the developer studio were sped up to the speed of the old Admin > tool, It could easily be shown you can create robust custom apps faster and > easier with Remedy than with ServiceNow. Real apps that is, with a real data > model. They however, can show creating new fields and apps in minutes due to > the simplicity of the system, the data model, what gets displayed and the > simplistic development tool that does not show that all real development is > done by working on java scripts. > > That being said, if you want quick and simple display of quick and simple > data in a quick and simple data model, it arguably can. Then again, so can > dozens of other light weight applications. RemedyForce would certainly seem > the better direction for those that want a truly cloud built light weight > system. > > Note: These opinions are mine. No one elses, not my employer, and possibly > not mine next week if I get evidence that I am mistaken about any of the > above. > > Daniel > p.s. and they of course have nothing like the ARSlist J > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Shellman, David > Sent: November 22, 2013 10:33 AM > To: [email protected] > Subject: Re: OT: ServiceNow > > ** > LJ, > > There are a few folks that are looking at SNOW. In some cases, one needs to > look at the competition to be able to say what’s good and what’s bad and not > have it be an opinion. Dan Bloom is one. > > Dave > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of LJ LongWing > Sent: Friday, November 22, 2013 10:27 AM > To: [email protected] > Subject: Re: OT: ServiceNow > > ** > I think what Shawn was saying was your request may have been something like > walking into a Chevy dealership and asking the sales people where the closest > Ford dealership is..... > > Honestly though...not many people on this list are likely to have a bunch of > information on SNOW...you may want to try searching the internet via Google > to try to find something....they probably have a forum or something similar > that you can find. > > > On Fri, Nov 22, 2013 at 8:21 AM, stephen leith <[email protected]> wrote: > Errr thanks? > > Sent from my iPhone > > On 22 Nov 2013, at 15:11, "Pierson, Shawn" <[email protected]> > wrote: > > > Hello, > > > > Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Energy Transfer > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of stephen Leith > > Sent: Friday, November 22, 2013 9:06 AM > > To: [email protected] > > Subject: ServiceNow > > > > Hi everyone. > > > > Does anybody know of a ServiceNow equivalent of the ARS list? > > > > Stephen Leith > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > > Answers Are, and have been for 20 years" > > > > Private and confidential as detailed here: > > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access > > the link, please e-mail sender. > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 > years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
