To Jesus and Natalie, end your comments on this thread.  Spare us your
personal details.

Susan


On Tue, Dec 3, 2013 at 10:48 AM, Ortega, Jesus A <
[email protected]> wrote:

> **
>
> Natalie,
>
> Its sounds like you’ve been through this before on several occasions. Are
> you married to an unscrupulous and immoral salesman?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Stroud, Natalie K
> *Sent:* Monday, December 02, 2013 5:58 PM
> *To:* [email protected]
> *Subject:* Re: [EXTERNAL] Re: OT: ServiceNow
>
>
>
> **
>
> Jesus:
>
>
>
> I think you would do well to do some more thinking on this idea before you
> do that.  Do you know anything at all about this guy’s wife?  After all,
> the fact that the husband may be a bit of a jerk doesn’t necessarily mean
> that she is as well.  I know some very sweet-tempered women who let their
> hearts lead when they picked their mate, and it wasn’t a terribly good
> choice, and they are just trying to do the best they can with the choice
> they made.  On the other hand, the wife might be a real nightmare with a
> terrible temper from having to live with her pushy and obnoxious bozo of a
> husband and she might slap you across the face as hard as she can or throw
> her drink in your face for your cheekiness!  ;)
>
>
>
> I know I am at a stage where I have been forced to endure entirely too
> much distasteful behavior from men and I’m a lot less tolerant than I used
> to be of what I consider to be “men behaving badly”, although I recognize
> that sometimes you have to leave males to work things out in their own
> way.  If it were my first time meeting you and you did this to me, I most
> likely wouldn’t say anything, but I would be feeling really uncomfortable,
> and assuming that I didn’t know my husband to be prone to murdering those
> he didn’t like, I would probably get up and go into the other room.  You
> would have made a very poor first impression on me, and while it would not
> be impossible to turn things around, you would have to work a lot harder
> than most new acquaintances to overcome that initial bad impression, even
> if you found a way to slip me an explanation for your behavior.  While I
> can understand wanting to make a point, particularly to someone who has
> made themselves obnoxious, I definitely would NOT appreciate being used for
> such a purpose and in such a threatening way by a stranger.  The only sort
> of person I *might* put up with something like that from would be someone
> who was a life-long friend of my husband – someone who might not agree with
> everything he said or did and wasn’t above the occasional object lesson to
> make a point, but who at least had a demonstrated track record for caring
> about the guy, warts and all.  Also, this guy would be familiar enough to
> me from his long acquaintance with my husband that I would hopefully
> recognize that “Oh, he’s just in ‘object lesson mode’” and I would know not
> to take such potentially explosive words too seriously.  With a stranger,
> I’d have no context for understanding what is motivating the words being
> said, so I’d have to assume that there is a genuine threat.  Then the
> question becomes, as the wife of this man you don’t like, who am I?  If I
> am just a stay-at-home mom, you might be tempted to think, ‘What a woman
> like that thinks doesn’t matter’, but what if there’s some crazy connection
> between us that you aren’t aware of?  Maybe our kids go the same school and
> are both in the same school band, and I’m a band mom.  If I figure out that
> your kid is the kid of that guy I met at that party who talked so
> offensively to me, then you are put into a position of having to trust me
> not to either inconvenience or even downright harm your kid because I
> didn’t like how you chose to conduct yourself around me.  Do you know me
> well enough to be confident trusting my sense of honor and decency that
> even though I thought **you** behaved like a complete jerk, I’m willing
> to give **your kid** a completely clean slate?  Or what if I’m a board
> member for a company you really want to do some work for?  You’ve now shown
> the depths that you’ll sink to in order to make your point, and if you come
> looking to do business with my company, do you honestly think you’re going
> to get my vote after having propositioned me so indecently?
>
>
>
> Sometimes these ideas can seem really fun, and they are certainly quite
> interesting to consider, but I also think that they can have some brutal
> unintended consequences.  And I advise thinking long and hard about those
> potential unintended consequences before you let yourself “go there”.
>
>
>
> I’ll close with a quote that has made me pause and reflect on many
> occasions:  “It is better to remain silent and be thought a fool than to
> open one’s mouth and remove all doubt.”  The source of this quote is not
> known for certain, but it is attributed, variously, to Mark Twain, Abraham
> Lincoln, the Book of Proverbs in the Bible, Maurice Switzer, Arthur Burns,
> John Maynard Keynes, Confucius, and Anonymous.  Regardless of who said it,
> it remains good advice in my books.
>
>
>
> Good luck to you (and may you be wise enough to not scare off good luck
> when it comes sniffing your way…)
>
>
>
>
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Reporting Specialist
>
> Albuquerque, NM USA
>
> [email protected]
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:[email protected] <[email protected]>] *On Behalf Of *Ortega,
> Jesus A
> *Sent:* Monday, December 02, 2013 3:29 PM
> *To:* [email protected]
> *Subject:* [EXTERNAL] Re: OT: ServiceNow
>
>
>
> **
>
> “What do you want to reply to this?”
>
> Tell your management that the you were talking to the sales guy and he
> also told you he had a goose who would poop golden eggs. Should you go
> ahead and cut a Purchase Order for the Goose? It must be for real.
>
>
>
> This reminds me of a sales guy telling my boss, in front of me, that he
> was sorry but he was obliged to tell him that he was offering Remedy
> Administrator services. He turned to me and said, no hard feeling, it’s
> part of his job and he had to do it. That same guy always has to make a
> pitch for converting us to Service Now as well. If I ever meet this sales
> guy and his wife at a party that I am going to make an indecent proposal to
> his wife, but then tell him that I was obliged to do so because it’s my job
> as a man.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:[email protected] <[email protected]>] *On Behalf Of *laurent
> matheo
> *Sent:* Tuesday, November 26, 2013 12:41 PM
> *To:* [email protected]
> *Subject:* Re: OT: ServiceNow
>
>
>
> **
>
> I was working on a proposal for my company, migration from 7.6.04 to 8.x.
>
> We showed the whole « migration in multiple steps and data migration »
> process.
>
> Customer told us (I quote, well… quote translated from French):
>
> « SNOW presale & tech engineer told us that on their solution an upgrade
> was clicking on a button with less than one minute downtime on production »…
>
>
>
> What do you want to reply to this? :D
>
> Those guys are over agressive, I mean, we can make stuff sound better than
> real life during presale, but come on… There is a difference between «
> truth enhancement » and this  :)
>
> And I surely don’t wanna go this road, lying to get a deal… Imagine I get
> on the project later, total waste and utter failure.
>
>
>
>
>
>
>
> *De : *"Pierson, Shawn" <[email protected]>
> *Répondre à : *<[email protected]>
> *Date : *mardi 26 novembre 2013 22:34
> *À : *<[email protected]>
> *Objet : *Re: OT: ServiceNow
>
>
>
> **
>
> My company has also recently taken a look at Service Now.  I can also
> confirm hearing some deliberately false information being provided, but
> that’s likely typical for any sales presentation.  That being said, I do
> have a cautiously positive view of their product.  The techie part of my
> personality would like to make the switch just to learn something
> completely new and exciting, but in terms of doing what’s best for my
> organization I don’t think it’s fully matured enough yet to replace Remedy,
> plus not all companies are willing to have their private data out on “the
> cloud” yet.  I’ve also come to the opinion that us Remedy folks are maybe
> more opposed to some of the people involved with ServiceNow and their
> marketing techniques than the anything else.  Either way, I plan to keep my
> eye on them and if my management told me tomorrow that they signed me up
> for classes and that we’d be migrating to that product, I would treat it as
> an opportunity not treat it as the end of the world.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:[email protected] <[email protected]>] *On Behalf Of *arslist
> *Sent:* Tuesday, November 26, 2013 2:26 PM
> *To:* [email protected]
> *Subject:* Re: OT: ServiceNow
>
>
>
> **
>
> That is I was looking at SNOW in terms of knowing what’s good and what is
> bad. No product is the best at everything.
>
> I am certainly more open minded about the products than most folks I met
> at the SNOW conference were.
>
>
>
> To them [SNOW conference attendees, the ServiceNow employees and others]
> BMC Remedy is the enemy and it can do no right. There were many expressing
> blatantly false views, I kept my opinions mostly to myself.
>
>
>
> Well, I did have to correct former BMC employees who were saying Fred
> Luddy had something to do with creating Remedy. A view I heard enough times
> to consider it to be deliberate.
>
>
>
> Yes, the marketing is a direct steal from what Remedy Corp. said in the
> 1990s, and there is a tiny bit of truth to some of what they say. Mostly
> though, if the developer studio were sped up to the speed of the old Admin
> tool, It could easily be shown you can create robust custom apps faster and
> easier with Remedy than with ServiceNow. Real apps that is, with a real
> data model. They however, can show creating new fields and apps in minutes
> due to the simplicity of the system, the data model, what gets displayed
> and the simplistic development tool that does not show that all real
> development is done by working on java scripts.
>
>
>
> That being said, if you want quick and simple display of quick and simple
> data in a quick and simple data model, it arguably can. Then again, so can
> dozens of other light weight applications. RemedyForce would certainly seem
> the better direction for those that want a truly cloud built light weight
> system.
>
>
>
> Note: These opinions are mine. No one elses, not my employer, and possibly
> not mine next week if I get evidence that I am mistaken about any of the
> above.
>
>
>
> Daniel
>
> p.s. and they of course have nothing like the ARSlist J
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:[email protected] <[email protected]>] *On Behalf Of *Shellman,
> David
> *Sent:* November 22, 2013 10:33 AM
> *To:* [email protected]
> *Subject:* Re: OT: ServiceNow
>
>
>
> **
>
> LJ,
>
>
>
> There are a few folks that are looking at SNOW.  In some cases, one needs
> to look at the competition to be able to say what’s good and what’s bad and
> not have it be an opinion.  Dan Bloom is one.
>
>
>
> Dave
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:[email protected] <[email protected]>] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, November 22, 2013 10:27 AM
> *To:* [email protected]
> *Subject:* Re: OT: ServiceNow
>
>
>
> **
>
> I think what Shawn was saying was your request may have been something
> like walking into a Chevy dealership and asking the sales people where the
> closest Ford dealership is.....
>
>
>
> Honestly though...not many people on this list are likely to have a bunch
> of information on SNOW...you may want to try searching the internet via
> Google to try to find something....they probably have a forum or something
> similar that you can find.
>
>
>
> On Fri, Nov 22, 2013 at 8:21 AM, stephen leith <[email protected]>
> wrote:
>
> Errr thanks?
>
> Sent from my iPhone
>
>
> On 22 Nov 2013, at 15:11, "Pierson, Shawn" <
> [email protected]> wrote:
>
> > Hello,
> >
> > Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
> >
> > Thanks,
> >
> > Shawn Pierson
> > Remedy Developer | Energy Transfer
> >
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList) [mailto:
> [email protected]] On Behalf Of stephen Leith
> > Sent: Friday, November 22, 2013 9:06 AM
> > To: [email protected]
> > Subject: ServiceNow
> >
> > Hi everyone.
> >
> > Does anybody know of a ServiceNow equivalent of the ARS list?
> >
> > Stephen Leith
> >
> >
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