Just a reduction in installation time is not enough to say that iSNow is better than remedy. Did you see the user interface of SNow ? It sucks... Its not at all user friendly.
BMC Remedy is much better than SNow in all areas. I assume that BMC is working very hard to make it more powerful. It wont let its best product to go in vain. I love remedy. On 11/26/13, Joe Newmark <[email protected]> wrote: > We have implemented SNOW in both hosted and on premise instances and we like > it. The average deployment time has dropped significantly from that of > installing Remedy. We are currently deploying both SNOW and Remedy on Demand > for two customers. I will take SNOW over RoD anytime... I am fighting BMC on > many fronts. The latest was getting them to understand that the AR server > needed to get out past the proxy server to deliver a web service. They had > set it up that way in development, but not in QA or production. It took > three critical tickets and four days to get this worked out. Couple that > with the hoops you need to jump through to get a simple customization like a > notification filter done makes and I am fed up. > > When I first heard about ServiceNow, I was not impressed, after all I was a > Remedy guy. However by the time the Berlin version came out I was impressed > by how easy it was to deploy even on premise. The average installation time > is under 20 minutes. That is installing both the database and the > application. To me ServiceNow is what Remedy 8 should have been. > Both products have their place, but BMC needs to step up their game to keep > their market share. > > Sent from my iPad > >> On Nov 26, 2013, at 4:34 PM, "Pierson, Shawn" >> <[email protected]> wrote: >> >> ** >> My company has also recently taken a look at Service Now. I can also >> confirm hearing some deliberately false information being provided, but >> that’s likely typical for any sales presentation. That being said, I do >> have a cautiously positive view of their product. The techie part of my >> personality would like to make the switch just to learn something >> completely new and exciting, but in terms of doing what’s best for my >> organization I don’t think it’s fully matured enough yet to replace >> Remedy, plus not all companies are willing to have their private data out >> on “the cloud” yet. I’ve also come to the opinion that us Remedy folks >> are maybe more opposed to some of the people involved with ServiceNow and >> their marketing techniques than the anything else. Either way, I plan to >> keep my eye on them and if my management told me tomorrow that they signed >> me up for classes and that we’d be migrating to that product, I would >> treat it as an opportunity not treat it as the end of the world. >> >> Thanks, >> >> Shawn Pierson >> Remedy Developer | Energy Transfer >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of arslist >> Sent: Tuesday, November 26, 2013 2:26 PM >> To: [email protected] >> Subject: Re: OT: ServiceNow >> >> ** >> That is I was looking at SNOW in terms of knowing what’s good and what is >> bad. No product is the best at everything. >> I am certainly more open minded about the products than most folks I met >> at the SNOW conference were. >> >> To them [SNOW conference attendees, the ServiceNow employees and others] >> BMC Remedy is the enemy and it can do no right. There were many expressing >> blatantly false views, I kept my opinions mostly to myself. >> >> Well, I did have to correct former BMC employees who were saying Fred >> Luddy had something to do with creating Remedy. A view I heard enough >> times to consider it to be deliberate. >> >> Yes, the marketing is a direct steal from what Remedy Corp. said in the >> 1990s, and there is a tiny bit of truth to some of what they say. Mostly >> though, if the developer studio were sped up to the speed of the old Admin >> tool, It could easily be shown you can create robust custom apps faster >> and easier with Remedy than with ServiceNow. Real apps that is, with a >> real data model. They however, can show creating new fields and apps in >> minutes due to the simplicity of the system, the data model, what gets >> displayed and the simplistic development tool that does not show that all >> real development is done by working on java scripts. >> >> That being said, if you want quick and simple display of quick and simple >> data in a quick and simple data model, it arguably can. Then again, so can >> dozens of other light weight applications. RemedyForce would certainly >> seem the better direction for those that want a truly cloud built light >> weight system. >> >> Note: These opinions are mine. No one elses, not my employer, and possibly >> not mine next week if I get evidence that I am mistaken about any of the >> above. >> >> Daniel >> p.s. and they of course have nothing like the ARSlist J >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Shellman, David >> Sent: November 22, 2013 10:33 AM >> To: [email protected] >> Subject: Re: OT: ServiceNow >> >> ** >> LJ, >> >> There are a few folks that are looking at SNOW. In some cases, one needs >> to look at the competition to be able to say what’s good and what’s bad >> and not have it be an opinion. Dan Bloom is one. >> >> Dave >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of LJ LongWing >> Sent: Friday, November 22, 2013 10:27 AM >> To: [email protected] >> Subject: Re: OT: ServiceNow >> >> ** >> I think what Shawn was saying was your request may have been something >> like walking into a Chevy dealership and asking the sales people where the >> closest Ford dealership is..... >> >> Honestly though...not many people on this list are likely to have a bunch >> of information on SNOW...you may want to try searching the internet via >> Google to try to find something....they probably have a forum or something >> similar that you can find. >> >> >> On Fri, Nov 22, 2013 at 8:21 AM, stephen leith <[email protected]> >> wrote: >> Errr thanks? >> >> Sent from my iPhone >> >> On 22 Nov 2013, at 15:11, "Pierson, Shawn" >> <[email protected]> wrote: >> >> > Hello, >> > >> > Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 >> > >> > Thanks, >> > >> > Shawn Pierson >> > Remedy Developer | Energy Transfer >> > >> > >> > -----Original Message----- >> > From: Action Request System discussion list(ARSList) >> > [mailto:[email protected]] On Behalf Of stephen Leith >> > Sent: Friday, November 22, 2013 9:06 AM >> > To: [email protected] >> > Subject: ServiceNow >> > >> > Hi everyone. >> > >> > Does anybody know of a ServiceNow equivalent of the ARS list? >> > >> > Stephen Leith >> > >> > _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> > Answers Are, and have been for 20 years" >> > >> > Private and confidential as detailed here: >> > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot >> > access the link, please e-mail sender. >> > >> > _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> Private and confidential as detailed here. If you cannot access hyperlink, >> please e-mail sender. _ARSlist: "Where the Answers Are" and have been for >> 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
