The thing to remember is that at the end of the day, once the installation is done you actually have to use the thing. The effort required for the upgrade is really none of the users' business other than scheduling the downtime with them. They care about the features and usability of the product that result from the upgrade. Remedy's UI can be cumbersome but I don't see SNOW as being superior in that regard, just that they have less fields on their forms.
However, if my organization was interested in having our data hosted on the internet in a cloud environment (not the case at the moment) I would look into SNOW. It sounds like ROD comes with a lot of bureaucracy. SNOW is an unknown to me in that regard but we already know how BMC's support can be. I'm still skeptical of several things about both products but I also think competition in the marketplace is a good thing as long as I can stay current on the technologies. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of laurent matheo Sent: Tuesday, November 26, 2013 12:41 PM To: [email protected] Subject: Re: OT: ServiceNow ** I was working on a proposal for my company, migration from 7.6.04 to 8.x. We showed the whole « migration in multiple steps and data migration » process. Customer told us (I quote, well... quote translated from French): « SNOW presale & tech engineer told us that on their solution an upgrade was clicking on a button with less than one minute downtime on production »... What do you want to reply to this? :D Those guys are over agressive, I mean, we can make stuff sound better than real life during presale, but come on... There is a difference between « truth enhancement » and this :) And I surely don't wanna go this road, lying to get a deal... Imagine I get on the project later, total waste and utter failure. De : "Pierson, Shawn" <[email protected]<mailto:[email protected]>> Répondre à : <[email protected]<mailto:[email protected]>> Date : mardi 26 novembre 2013 22:34 À : <[email protected]<mailto:[email protected]>> Objet : Re: OT: ServiceNow ** My company has also recently taken a look at Service Now. I can also confirm hearing some deliberately false information being provided, but that's likely typical for any sales presentation. That being said, I do have a cautiously positive view of their product. The techie part of my personality would like to make the switch just to learn something completely new and exciting, but in terms of doing what's best for my organization I don't think it's fully matured enough yet to replace Remedy, plus not all companies are willing to have their private data out on "the cloud" yet. I've also come to the opinion that us Remedy folks are maybe more opposed to some of the people involved with ServiceNow and their marketing techniques than the anything else. Either way, I plan to keep my eye on them and if my management told me tomorrow that they signed me up for classes and that we'd be migrating to that product, I would treat it as an opportunity not treat it as the end of the world. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of arslist Sent: Tuesday, November 26, 2013 2:26 PM To: [email protected]<mailto:[email protected]> Subject: Re: OT: ServiceNow ** That is I was looking at SNOW in terms of knowing what's good and what is bad. No product is the best at everything. I am certainly more open minded about the products than most folks I met at the SNOW conference were. To them [SNOW conference attendees, the ServiceNow employees and others] BMC Remedy is the enemy and it can do no right. There were many expressing blatantly false views, I kept my opinions mostly to myself. Well, I did have to correct former BMC employees who were saying Fred Luddy had something to do with creating Remedy. A view I heard enough times to consider it to be deliberate. Yes, the marketing is a direct steal from what Remedy Corp. said in the 1990s, and there is a tiny bit of truth to some of what they say. Mostly though, if the developer studio were sped up to the speed of the old Admin tool, It could easily be shown you can create robust custom apps faster and easier with Remedy than with ServiceNow. Real apps that is, with a real data model. They however, can show creating new fields and apps in minutes due to the simplicity of the system, the data model, what gets displayed and the simplistic development tool that does not show that all real development is done by working on java scripts. That being said, if you want quick and simple display of quick and simple data in a quick and simple data model, it arguably can. Then again, so can dozens of other light weight applications. RemedyForce would certainly seem the better direction for those that want a truly cloud built light weight system. Note: These opinions are mine. No one elses, not my employer, and possibly not mine next week if I get evidence that I am mistaken about any of the above. Daniel p.s. and they of course have nothing like the ARSlist :) From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: November 22, 2013 10:33 AM To: [email protected]<mailto:[email protected]> Subject: Re: OT: ServiceNow ** LJ, There are a few folks that are looking at SNOW. In some cases, one needs to look at the competition to be able to say what's good and what's bad and not have it be an opinion. Dan Bloom is one. Dave From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Friday, November 22, 2013 10:27 AM To: [email protected]<mailto:[email protected]> Subject: Re: OT: ServiceNow ** I think what Shawn was saying was your request may have been something like walking into a Chevy dealership and asking the sales people where the closest Ford dealership is..... Honestly though...not many people on this list are likely to have a bunch of information on SNOW...you may want to try searching the internet via Google to try to find something....they probably have a forum or something similar that you can find. On Fri, Nov 22, 2013 at 8:21 AM, stephen leith <[email protected]<mailto:[email protected]>> wrote: Errr thanks? Sent from my iPhone On 22 Nov 2013, at 15:11, "Pierson, Shawn" <[email protected]<mailto:[email protected]>> wrote: > Hello, > > Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]<mailto:[email protected]>] On Behalf Of stephen > Leith > Sent: Friday, November 22, 2013 9:06 AM > To: [email protected]<mailto:[email protected]> > Subject: ServiceNow > > Hi everyone. > > Does anybody know of a ServiceNow equivalent of the ARS list? > > Stephen Leith > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been > for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
