Kathy, Was there a reason you are electing to go to version 8.1? We have found that 8.1 was not a very good release of Remedy for BMC. We have encountered various defects that have caused stability issues with the arserver.exe process. We also encountered issues with the mid-tier and the use of a reverse proxy as well as iE 10 incompatibility. In contrast, 8.0 was much more stable in our experience. If you still intend on 8.1, be sure you get the latest patch applied and read everything there is to know about that release.
Jim Coryat x34655 From: Gadgil, Abhijeet [mailto:[email protected]] Sent: Thursday, January 09, 2014 7:55 AM Subject: Re: Upgrade from 7.6.4 to 8.1 ** Pl go through webinar below as a start: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: 08 January 2014 22:22 To: [email protected]<mailto:[email protected]> Subject: Upgrade from 7.6.4 to 8.1 ** Hi, We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is going to be "very difficult." We have never archived any data. There were over 100 hotfixes applied to 7.6.4. Besides the release notes, is there any documentation to help with this painful process :) Are there any gotchas? Recommendations? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
